Refund policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. This policy does not affect your statutory rights under UK consumer law

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at radjidial@gmail.com .Please note that returns will need to be sent to the following address: flat 29, worsley house, shackhleton close , London , SE23 3YW

If your return is accepted, we’ll provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at radjidial@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Some items may not be eligible for return where an exception applies under UK consumer law, including personalised items or goods that cannot be returned for health or hygiene reasons once they have been unsealed.

If you are unsure whether your item is eligible for return, please contact us before sending it back

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved. If approved, we will issue the refund to your original payment method. Refunds will be processed in accordance with applicable UK consumer law